RETURNS AND EXCHANGES

In case of loss or damage of the item during shipment to final destination, the customer will be refunded 100% of the amount paid.

Returns must be made within 14 days after receiving the products, given that the product is unused and in original conditions.In any case the shipping amount payable by the customer.

In case of return it will take an exemption of 20% value of the item. Customer will be refunded 80% value paid provided that the good is returned in the same condition it was delivered. If the product is returned damaged, the customer loses the right to change and receive a refund.
Reimbursement will be made upon reception of the item and after having determined it to be in its original conditions.



QUALITY CLAIMS

The customer is entitled to claim and to return an item if it is sent damaged from origin, or if an incorrect model is delivered.

A defect caused by normal usage of the item does not entitle the client to fill any claim.
No claims of items quality acquired after 6 months of purchase will be accepted. In the event of a claim, the customer should contact info@clashbags.com and explain the reason of the claim. Please attach images of the defective product to facilitate the claim.

After the claim is accepted, return and reimbursement charges will be paid by clash-bags.
After claim reception and approval, the client has the following options:
a. If possible, the item should be repaired and returned to the customer.
b. If the item cannot be repaired, the company will send a new product.
c. If the product cannot be repaired and is sold out, we will refund the money.



TRANSPORT DAMAGES

If a package is damaged at arrival, you should report it immediately to the package delivery company.

If you have opened the package and detect a damage, please contact to us.



NON COLLECTED DELIVERIES

A package will be kept at the delivery hub for 14 days. If you don’t collect it and we get it in return, we will charge you for the costs arisen.



IMPLIED ACCEPTANCE

Once a purchase has been made, it is understood that the customer accepts the conditions described above.